By placing an order or using our services, you agree to be bound by these Terms of Service. Long Creek Graphics reserves the right to update these terms at any time. Continued use of our services constitutes acceptance of any changes.
All orders are subject to acceptance by Long Creek Graphics. We reserve the right to refuse or cancel any order at our discretion, including orders that contain content we deem inappropriate, offensive, obscene, defamatory, or unlawful. Placing an order constitutes your agreement to these Terms of Service. Orders are not binding until confirmed in writing by Long Creek Graphics.
Payment is due within 30 days of the invoice date unless otherwise agreed in writing. Long Creek Graphics reserves the right to require a deposit of up to 50% on orders over $500 before production begins. All prices are subject to applicable Iowa sales tax (currently 7%) unless the customer provides a valid tax-exempt certificate prior to invoicing. Invoices not paid within 30 days are subject to a 1.5% monthly late fee. Returned checks are subject to a $35 fee. Long Creek Graphics reserves the right to adjust pricing due to material cost changes with advance notice.
Customer is solely responsible for ensuring they hold full legal rights to all submitted artwork, logos, images, and trademarks. By submitting artwork, the customer represents and warrants they have the legal right to reproduce the submitted materials. Long Creek Graphics will not knowingly reproduce copyrighted or trademarked material without proper authorization and reserves the right to reject any artwork for any reason.
For best results, artwork should be submitted as vector files (AI, EPS, SVG) or high-resolution raster files (300 DPI minimum at print size, PNG or PDF). Long Creek Graphics is not responsible for poor print quality resulting from low-resolution or improperly formatted customer-supplied files. Minor color variations (up to ±5%) between digital proofs and finished products are inherent to the printing process and are not considered defects.
Design services provided by Long Creek Graphics remain our intellectual property until the order is paid in full. Upon full payment, design rights transfer to the customer unless otherwise agreed in writing.
A digital proof will be provided for all custom orders prior to production. Production does not begin until the customer provides written approval of the proof. Long Creek Graphics is not responsible for errors — including spelling, grammar, color, sizing, placement, or design — that were present in an approved proof. The customer assumes full responsibility for all content approved at the proof stage. Changes requested after proof approval may result in additional charges and extended turnaround times. Proof approval constitutes final acceptance of the design as shown.
Standard turnaround is 10–14 business days after written proof approval and receipt of all required materials and payment or deposit. Rush orders may be accommodated at an additional fee and are subject to availability — rush turnaround is not guaranteed. Turnaround times are estimates only and begin after all order requirements are met. Long Creek Graphics is not responsible for delays caused by customer response time, shipping carriers, supplier shortages, equipment failures, or circumstances beyond our control. Long Creek Graphics is not liable for any costs or damages resulting from production delays.
All custom and decorated orders are non-refundable once production has begun. No refunds are issued for customer errors present in an approved proof. Defective or incorrectly produced items must be reported to Long Creek Graphics within 7 days of receipt with photographic evidence of the defect. Long Creek Graphics will, at its sole discretion, reprint defective items or issue a store credit. We do not issue cash refunds on custom orders. Blank goods returned in unused, unwashed, undecorated condition within 7 days may be subject to a restocking fee of up to 20%.
Long Creek Graphics is not responsible for manufacturer defects in blank garments or materials sourced at the customer's request. We source blanks from reputable suppliers but cannot guarantee against manufacturer imperfections. Decorated garments should be washed inside-out in cold water and tumble dried on low heat to maximize print and decoration life. Long Creek Graphics is not responsible for decoration failure resulting from improper care. Color and size availability is subject to supplier stock and may vary.
Industry standard allows for a 5% over or under run on decorated apparel orders due to normal production spoilage. Long Creek Graphics will invoice for actual quantities produced within this range. If an under-run exceeds 5%, Long Creek Graphics will reprint the shortage or issue a credit at its discretion. Over-runs will be invoiced at the per-unit price.
Long Creek Graphics reserves the right to refuse production of any content that is obscene, hateful, defamatory, discriminatory, sexually explicit, or otherwise objectionable at our sole discretion. We will not produce content that infringes on any copyright, trademark, or intellectual property rights. Content featuring unlicensed use of sports team logos, brand marks, celebrity likenesses, or other protected intellectual property will be refused without exception. Customers attempting to reproduce such content assume full legal responsibility.
Orders placed through Long Creek Graphics online stores are processed and fulfilled by Long Creek Graphics. All items are made to order. Online store orders are subject to the same production, proof, and return policies stated in these Terms. Payment is processed securely at checkout. Long Creek Graphics does not store payment card information. Order confirmation emails are sent upon successful payment. Questions about online store orders may be directed to longcreekgraphics@gmail.com.
Long Creek Graphics' total liability for any claim arising from an order shall not exceed the total amount paid for that specific order. Long Creek Graphics is not liable for indirect, incidental, special, or consequential damages of any kind, including lost profits, lost revenue, or business interruption, even if advised of the possibility of such damages. Our liability for shipping damage is limited to filing a claim with the shipping carrier on the customer's behalf.
Long Creek Graphics collects customer information solely for order processing and communication purposes. We do not sell or share customer information with third parties except as required to fulfill orders or comply with law. For full details see our Privacy Policy.
In the event of a dispute, the parties agree to attempt resolution in good faith through direct communication before pursuing legal action. These Terms of Service are governed by the laws of the State of Iowa. Any unresolved disputes shall be submitted to binding arbitration in Decatur County, Iowa before any court action is pursued.
Long Creek Graphics reserves the right to update these Terms of Service at any time without prior notice. Updated terms will be posted at longcreekgraphics.com/TermsOfService. Your continued use of our services after any changes constitutes your acceptance of the new terms.
Last updated: June 2026 · Long Creek Graphics · 1601 W 1st St · Leon, Iowa 50144 · 641-446-3536 · longcreekgraphics@gmail.com · longcreekgraphics.com